have been directed to this web page due to changes to the StemCellCare
note that with effect from 1st May 2023, Millstream
Underwriting is no longer offering the StemCellCare
means that if you are an existing policyholder, when your policy expires, you
will not be able to renew it.
you have any queries, please contact [email protected] or
telephone: 0330 311 2614.
are the answers to questions that you may have regarding this decision
Why are you no longer offering StemCellCare
have decided to withdraw from the market due to lack of demand and it is no
longer economically viable to continue to offer the product
Is there anywhere else I can purchase cover?
are not aware of any other providers that offer the same insurance product. If
you have private medical insurance, you may wish to contact your insurer to
determine if they provide any cover or consult with the Biobank where you
stored your cells
What will happen to the cells I stored?
discontinuation of this insurance does not affect the storage of your cells in
any way. Your cells are stored on a completely separate contract with your
Is my current policy still valid?
your current policy will continue to be valid until its expiry
Can I make a claim on my existing policy?
right to make a claim under your current policy is unaffected. Provided a
diagnosis is made for a covered medical condition within the period of
insurance, and the independent panel of medical experts agree that this form of
treatment is appropriate, you can still make a claim.
details of how to make a claim, as well as the terms and conditions of the
policy, can be found in your policy wording, which was issued to you when you
purchased the cover
About Millstream Underwriting
Underwriting Limited (FCA Firm reference number: 308584) is authorised and
regulated by the Financial Conduct Authority (FCA). Registered in England and
Wales No. 3896220. Registered office: 52-56 Leadenhall Street, London EC3A 2EB.