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You have been directed to this web page due to changes to the StemCellCare insurance product.

Please note that with effect from 1st May 2023, Millstream Underwriting is no longer offering the StemCellCare insurance product.

This means that if you are an existing policyholder, when your policy expires, you will not be able to renew it.

Further queries

If you have any queries, please contact [email protected] or telephone: 0330 311 2614.

Below are the answers to questions that you may have regarding this decision

Why are you no longer offering StemCellCare insurance?

We have decided to withdraw from the market due to lack of demand and it is no longer economically viable to continue to offer the product

Is there anywhere else I can purchase cover?

We are not aware of any other providers that offer the same insurance product. If you have private medical insurance, you may wish to contact your insurer to determine if they provide any cover or consult with the Biobank where you stored your cells

What will happen to the cells I stored?

The discontinuation of this insurance does not affect the storage of your cells in any way. Your cells are stored on a completely separate contract with your Biobank

Is my current policy still valid?

Yes, your current policy will continue to be valid until its expiry

Can I make a claim on my existing policy?

Your right to make a claim under your current policy is unaffected. Provided a diagnosis is made for a covered medical condition within the period of insurance, and the independent panel of medical experts agree that this form of treatment is appropriate, you can still make a claim.

Full details of how to make a claim, as well as the terms and conditions of the policy, can be found in your policy wording, which was issued to you when you purchased the cover

About Millstream Underwriting

Millstream Underwriting Limited (FCA Firm reference number: 308584) is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales No. 3896220. Registered office: 52-56 Leadenhall Street, London EC3A 2EB.


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